SoftTent ("we," "us," or "our") operates the website softtent.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our Service, you consent to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, and password.
- Purchase Information: When you make a purchase, our payment processor (Paddle) collects your payment details. We receive your name, email, country, and transaction details but do not store credit card numbers.
- Contact Information: When you contact us through our contact form, we collect your name, email address, and the content of your message.
- Newsletter: If you subscribe to our newsletter, we collect your email address.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and referring URLs.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use cookies and similar technologies as described in Section 6 below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our products and services, including license management and product updates.
- Transaction Processing: To process purchases, send order confirmations, and manage your license keys.
- Communication: To respond to your inquiries, send technical notices, security alerts, and support messages.
- Product Improvement: To understand how our products are used and improve their functionality.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you (e.g., delivering purchased products, managing licenses).
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our products and preventing fraud, where these interests are not overridden by your rights.
- Consent: Where you have given explicit consent (e.g., subscribing to our newsletter). You may withdraw consent at any time.
- Legal Obligation: Processing necessary to comply with applicable laws.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processor: We use Paddle as our Merchant of Record for processing payments. Paddle processes your payment information in accordance with their own privacy policy.
- Service Providers: We may share information with trusted service providers who assist us in operating our website (e.g., hosting, email delivery), subject to confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We regularly review and update our security practices.
6. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., authentication, session management). These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as dark mode settings.
- Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained for as long as your account is active. You may request account deletion at any time.
- Purchase and License Data: Retained for the duration of your license plus 3 years for legal and accounting purposes.
- Support Communications: Retained for up to 2 years after the last interaction.
- Newsletter Subscriptions: Retained until you unsubscribe.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (subject to legal obligations).
- Data Portability: Request your data in a structured, machine-readable format.
- Restriction: Request that we restrict the processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. International Data Transfers
Our servers and service providers may be located in different countries. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.
10. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send a notification to your registered email address. Your continued use of our Service after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Contact Form: softtent.com/contact
- Location: House No: 2, Road No: 2, Bosoti Housing, Borobag, Mirpur 2, Dhaka, Bangladesh.